Privacy Policy

This Privacy Policy explains how Copanema, a Brazilian store located at 228 8th Avenue, New York, NY 10011, operated by Rizor Group LLC (“Copanema,” “we,” “us”), collects and uses information when you use our website, copanema.nyc, place an order, sign up for our newsletter, or contact us.

Information we collect

• Orders: your name, mobile phone number, email address, the items you order and any note you add. For shipped and delivery orders, also your address and any delivery instructions you enter.
• Text-message consent: if you check the box on the order form, a record that you agreed to receive a text about your order, and your phone number.
• Newsletter: your email address.
• Contact form: your name, email address and message.

How we use it

We use your information to prepare your order, to email you a confirmation, to email or text you when your order is ready for pick up, to reply to your questions, and, if you signed up, to send our newsletter. All orders, for pick up, delivery or shipping, are paid online through Clover; we do not see or store your card number.

Text messages (SMS)

If you agree on the order form, Chelsea @18 LLC DBA Copanema sends one text message to the phone number you entered when your pick-up order is ready. We do not send marketing or promotional text messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.

Who helps us

We use service providers only to run the site and send your messages: Cloudflare (website and order processing), Resend (email), Twilio (text messages), Clover (online payment), Shippo (shipping rates and labels, and the carriers such as USPS and UPS that deliver your package, who receive your name, address and phone or email so they can deliver it), Uber Direct (local delivery couriers, who receive your name, delivery address, phone number and delivery instructions so they can deliver your order and may text you updates about it), and the U.S. Census Bureau address lookup (we send only the delivery address, to find the New York county for sales tax). They may process your information only to provide their service to us.

How long we keep it

We keep recent orders for a short time so the store can complete them and answer questions. You can ask us to delete your information at any time.

Your choices

Reply STOP to any text to stop receiving texts. Use the unsubscribe link in any newsletter email. To see, correct or delete your information, email rio@copanema.nyc or call 212-691-0444.

Contact

Copanema (Rizor Group LLC)
228 8th Avenue, New York, NY 10011
212-691-0444 · rio@copanema.nyc