Terms & Conditions

These Terms & Conditions apply to your use of copanema.nyc and to orders placed through it. The website is operated by Copanema, a business of Rizor Group LLC, 228 8th Avenue, New York, NY 10011.

Pick-up orders

You can place an order online to pick up in our store, free of charge. Pick-up orders are paid online by card, like every order, on a secure payment page provided by Clover; we do not see or store your full card number. Your order is sent to the store once your payment is complete. We prepare it in about 15 minutes during store hours and tell you when it is ready. Prices and availability may change, and photos are for illustration only. Our store policies, including returns and exchanges, are on our Policies page.

Shipped orders and online payment

Where available, you can have your order shipped to an address in the lower 48 states. Shipped orders are also paid online. Before you pay, you see your items, any sales tax and the shipping & handling price for the carrier service you choose. Shipping & handling is the carrier’s postage plus packing and handling. Sales tax is charged only on orders shipped to a New York State address, at the combined rate of the county of delivery. Orders shipped outside New York State are not charged sales tax. Shipping and handling is not taxed. We ship orders within 1–2 business days. Carrier delivery times are estimates and are not guaranteed. We email you a confirmation and, when your order ships, your tracking number. We do not ship frozen items; frozen products are available for in-store pick up only. If an item arrives damaged or is not what you ordered, contact us within 7 days with a photo and we will replace that item and pay the shipping of the replacement at no cost to you, or give you store credit for it; we replace only the affected item, not the whole order. For all other returns, the customer pays the return shipping. Please enter a complete and correct address. For returns of shipped orders, see our Policies page.

Local delivery orders

Where available, you can have your order delivered by courier to an address within about 10 miles of our store. If your address is farther, we offer shipping instead. Delivery orders are paid online by card, like every order. Before you pay, you see your items, any sales tax and the delivery fee for your address. Delivery times are estimates and can change. Please enter a complete and correct address and a mobile number the courier can reach, and be available to receive your order. The courier may text you updates and a tracking link about your delivery. If you cannot be reached or no one can receive the order, the delivery may be cancelled or returned to the store. If an item arrives damaged or is not what you ordered, contact us within 7 days; see our Policies page.

SMS Terms

Program: Copanema pick-up order text alerts. If you check the box on the order form and enter your mobile number, Chelsea @18 LLC DBA Copanema will send you one text message when your pick-up order is ready. We do not send marketing messages.

• Message frequency: one message per order you place with the box checked.
• Message and data rates may apply.
• Opt out: reply STOP to stop receiving texts. After you reply STOP, we may send one final message to confirm.
• Help: reply HELP, call 212-691-0444, or email rio@copanema.nyc.
• Consent is not a condition of purchase. You can place an order without agreeing to texts. You will still get an email.
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Using the website

Please give correct information when you order. We may cancel an order we cannot fill, for example if an item is out of stock, and we will contact you. We may update these terms and will post the new date above.

Contact

Copanema (Rizor Group LLC), 228 8th Avenue, New York, NY 10011 · 212-691-0444 · rio@copanema.nyc